RETURN & REFUND POLICY

At Ability, we aim to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we’re here to assist! Below is our return and refund policy:

ELIGIBILITY FOR RETURNS & REFUNDS

  1. Defective/Damaged or Incorrect/Incomplete Products: If the product you receive is damaged, defective, or incorrect, please contact us within 48 hours of receiving the delivery. Depending on the product category and its condition, your purchase may qualify for a refund or replacement.
  2. Non-Returnable Items: Products will not be eligible for return if the customer has a change of mind or no longer needs the product.
  3. Product-Specific Terms: Always refer to the individual product page for any specific return or refund conditions applicable to that item.

VALID REASONS FOR RETURN

You are eligible to return a product if:

  1. The product is damaged (physically destroyed, broken, or malfunctioning) or defective upon delivery.
  2. The product delivered is incorrect or incomplete (e.g., missing parts or accessories, or it doesn’t match the product’s description on the website).
  3. The size of the delivered product differs from what you ordered.

NON-VALID REASONS FOR RETURN

Returns will not be accepted if:

  1. You no longer need the product or have found an alternative.
  2. You’ve had a change of mind about your purchase after the order has been placed.

TERMS & CONDITIONS FOR RETURN

To ensure a smooth return process, the following conditions must be met:

  1. The product must be unused, unworn, and unwashed.
  2. The product should include all original tags, manuals, warranty cards, freebies, and accessories (if any).
  3. The product must be returned in its original and undamaged packaging. Ensure that the manufacturer’s box is intact and not damaged during transit.

RETURN PROCESS

  • You must initiate your return request within 48 hours of receiving the product. To start the process, please contact our customer support with your order details.
  • Once your return is approved, we will provide instructions on how to send the product back. We recommend using our courier partner for the return process to ensure the package is delivered back safely.

REFUND PROCESS

  • If the product meets the return criteria and is eligible for a refund, you can opt for a refund through exchange or store credit.
  • After we receive the returned product (which typically takes 2-3 working days), it will undergo a quality control check (1-2 days). The refund will be processed within 7 working days after the completion of this process.
  • Please note that due to unforeseen circumstances such as shipping delays, the refund process might take longer than expected. We will notify you of any such delays and work to resolve them as quickly as possible.

EXCEPTIONS

  • Non-returnable items: Some items may be marked as non-returnable or final sale due to hygiene reasons or specific product categories. This will be clearly mentioned on the product page.

We hope you enjoy shopping with Ability and have a seamless experience. If you have any questions or concerns, don’t hesitate to reach out to our customer support team.